Collect Net Promoter Score Web Flow Template

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Overview

Collect Net Promoter Score is one of the Web Flow templates within the Customer Experience category. This Web Flow template has pre-configured components that ask users how likely they are to recommend their experience using a scale from 0 to 10.

Collect NPS Web Flow template controls

This Web Flow contains an NPS Web Page with the following controls:

• A Label control displaying the main question.

• Button cell controls presenting numbers 0 to 10.

• Text Area controls based on two conditions:

• If the user clicks on any number from 0 to 9, a Text Area control shows up for them to complete explaining how their experience can be improved.

• If the user clicks on 10, a different Text Area control shows up for them to provide the reason why they chose the highest score.

• A Submit feedback Button that runs a NPS Collected Event.

Variables

This Web Flow has two Variables saving the information and choices of the user:

Text

• NPS

• Feedback

Events

The NPS Collected Event contains the NPS and Feedback variables. In Journey Builder you can continue the application’s path by adding an action to the Event or adding a node to the Journey following the Event.

Use Cases

• Collect information from users of your application to assess how likely they are to recommend it and why.

• Automate feedback and connect it to other systems.

• Get real-time analytics about your application.

• Understand your users’ level of loyalty, recognize weak spots and improve performance.