Triggers Builder

Whatever number you associate with the application!

The Console provides the means to connect your phone numbers to your Org. Once connected to an Org, phone numbers will become available in the Configuration Builder when accessing your application in the Studio. Under the Chat Bot section, you can select an available number to receive, send, and manage texts associated with your application.

Once a phone number is configured, incoming messages to that phone number through the SMS will automatically be parsed as part of a Journey.

For more on how to associate your phone numbers with Airkit apps, see Connecting Your Twilio Numbers To Airkit.

No, a new Journey will only be triggered when a text is sent by a user who is not already going on an active Journey through the application.

Airkit manages SMS conversations through the lens of an Actor. Actors represent users who are in the process of going through an Airkit Journey, and Actors can be identified by their phone numbers. When someone triggers a Journey by sending text message, the phone number that they used to send that text becomes tied with their Journey. Should they send any more texts while their Journey is still ongoing, those texts will not trigger a new Journey and will instead automatically become part of their existing Journey.

For more on Actors, see Actors. For a more detailed dive into how incoming texts are processed – both when they trigger the start of a Journey and when they don't – see Conversations with Actors.

(For more context on initializing Actors, see Actors and Conversations with Actors.)

The Invoke Event described here is technically distinct from the application's Starting Event, which comes out of the box tied to the necessary Actions to initialize the Actor. The Action Chain associated with the Starting Event are run immediately before Action Chain associated with this Invoke Event, meaning the Actor would be initialized shortly before sending the outgoing SMS notification.

Starting Events are Global Events; they are accessible in the Connections Builder.

Whatever number you associate with the application!

The Console provides the means to connect your phone numbers to your Org. Once connected to an Org, phone numbers will become available in the Configuration Builder when accessing your application in the Studio. Under the Voice Bot section, you can select an available number to receive, send, and manage associated calls.

Once a phone number is configured, incoming calls to that phone number will automatically be parsed as part of a Journey.

For more on how to associate your phone numbers with Airkit apps, see Connecting Your Twilio Numbers To Airkit.

No, a new Journey will only be triggered when a call is sent by user who is not already going on an active Journey through the application.

Airkit manages phone conversations through the lens of an Actor. Actors represent users who are in the process of going through an Airkit Journey, and Actors can be identified by their phone numbers. When someone triggers a Journey by calling in, the phone number that they used to call becomes tied with their Journey. Should they call again while their Journey is still ongoing, those calls will not trigger a new Journey and will instead automatically become part of their existing Journey.

For more on Actors, see Actors. For a more detailed dive into how incoming calls are processed – both when they trigger the start of a Journey and when they don't – see Conversations with Actors.

(For more context on initializing Actors, see Actors and Conversations with Actors.)

The Invoke Event described here is technically distinct from the application's Starting Event, which comes out of the box tied to the necessary Actions to initialize the Actor. The Action Chain associated with the Starting Event are run immediately before Action Chain associated with this Invoke Event, meaning the Actor would be initialized shortly before starting activating a Voice Bot.

Starting Events are Global Events; they are accessible in the Connections Builder.