TCPA
TCPA (Telephone Consumer Protection Act) is a series of US legislation that dictates how automated systems can reach out to customers over SMS and Voice. These limitations typically involve:
The below limitations are state specific. There are federal guidelines as well, should the states not make any changes.
Restrictions on time of day messages can be sent
Restrictions on holidays
Allowing the User to Opt-Out
The Airkit platform has the corresponding TCPA calendars available per state and on a federal level. Please refer to the How to enforce TCPA document for more details.
Additional Resources
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