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17.14
17.14
  • Welcome
    • Quickstart
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      • Connecting your Contact Form to Salesforce (Advanced)
      • Building Your First App (Appendix)
    • Terminology
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      • Starting Events
      • Journey Events
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      • Activity Events
      • App API and Subscription Events
    • AirData
    • Standard Journey Data
    • Datastores
  • Building Apps
    • Working with Data
    • Forms
      • Form Basics
      • Hiding and Showing Sections of a Form Dynamically
      • Repeating Elements in Forms
      • Dynamic forms based on user input
      • Form Personalization
      • Validation of Forms and User Data
      • How to Capture Secure User Data
      • Creating a Progress Bar
      • Creating a Radio Button List
      • Creating A Dropdown
      • Complex Objects in a Dropdown
      • Working with Option Lists vs Dynamic Lists
      • Using the signature input for electronic signature
    • Voice and Chat
      • Building a Simple Voice Bot
      • Building a Simple Chat Bot
      • Connecting Your Twilio Numbers To Airkit
      • Sending Journey Links via Chat Bot
      • Information Captured from Incoming Calls and SMS
    • KitCloud
      • Using Web Flow Templates
      • Using Data Flow Templates
    • Integrations and APIs
      • Setting up Integrations
      • Creating an API for your Airkit App
      • Passing Data from External Systems
      • Receiving Inbound HTTP API Requests with your App
      • Securing API Endpoints with Airkit API Tokens and Permissions
      • Querying and Manipulating Data From External Systems
      • Adding and Modifying Resources
      • Creating SFTP Credentials
      • Swagger Schema Validation
      • Create A Salesforce Lead
      • Create a Zendesk Ticket
      • Integration Examples
      • Your APIs and Systems Connect to Airkit
    • AirData
      • AirData App Objects
      • AirData Querying Capabilities
      • Schedule Objects
    • Calendars
      • Creating an Availability Schedule and tying it to a Scheduler Control
      • Best Practices for calendar and calendarRestriction
      • Using the Scheduler Web Control to Reschedule Deflected Calls
      • Integrating to External Calendar Systems
    • Maps and Addresses
      • Working With Maps
      • Working With Addresses
      • Working With Different Address Formats
      • Working with the Users Current Location
    • Payments
      • Creating a Stripe Integration
    • Email
      • Sending Emails
      • Configuring a Domain For Sending Email
    • Timers and Reminders
      • Scheduling and Reminders
      • Journey Specific Timers and Reminders
      • Setting up Periodic Tasks
    • PDFs
      • Creating a PDF
      • Working with Existing PDFs
      • Example HTML Code to Create a PDF
    • Assets and Media
      • Designing the UI for the File Upload Web Control
      • Working with Files and Media
      • Working with Assets in Data Operations
      • Uploading Assets to a Remote Server
    • Embeds
      • Embeds
      • Embedding an Airkit Experience on your Website
      • AirClient Configurable Properties
    • Portals
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      • Running Data Flows from a Data Grid Portal Page
    • Publishing
      • Publishing Your Application
      • Editing an Application
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      • Using Profiles for Deployment settings and Configurations
      • Promoting Variables to an App Setting
    • Analytics
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      • View Past Journeys with Activity Explorer
      • Setting up Analytics with Google Tag Manager
      • Setting up Analytics with Heap
      • Analytics Schema
    • Advanced
      • Custom Controls
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      • SAML Authentication
  • Airscript
    • What is Airscript?
    • Airscript Quick Start
    • Airscript Examples
    • Advanced Airscript Examples
    • Testing Airscript Expressions
    • Working with Text in Airscript
    • Working with Numbers and Currency in Airscript
    • Working with Date, Time and DateTime in Airscript
    • Working with Email and Phone Numbers in Airscript
    • Working with Missing Values with Airscript
    • Encoding in Airscript (URLs and Base64)
    • Filtering Data using Query Expression
    • Querying Lists (Arrays) and Objects (JSON) in Airscript
    • Date and Time Formatting Options
    • Time Unit Values
    • Supported Time Zones
  • Customizations
    • Phone Numbers
    • Custom Domains
    • Connecting Your Domain to Airkit
    • Styling
      • Styling with Themes
      • Working with Themes and Control Variants
      • Importing and Exporting Themes
      • Working with Custom Fonts
      • Creating an App Header
  • Administration
    • Configuring SSO Access for an Organization
    • Managing User Roles
    • Adding Users to Airkit
    • Airkit Organizations
    • Environments
  • Error Management
    • Configuring App Error Notifications to Slack
    • How to Log a Custom Event Error and send an Email Notifier
  • Security and Compliance
    • IP Ranges
    • Encrypting Data
    • App Security FAQ
    • TCPA
    • How To enforce TCPA
  • airscript-functions
    • Text Functions
      • CAPITALIZE
      • CONCAT
      • ISSTRING
      • LOWERCASE
      • PADSTRING
      • REPLACE
      • REPT
      • SPLIT
      • STRING_COMPARE
      • STRING_FIND
      • STRIP
      • SUBSTITUTE
      • SUBSTRING
      • TITLECASE
      • TRIM
      • UPPERCASE
    • DateTime Functions
      • ADD_TO_DATETIME
      • DATE
      • DATETIME
      • DATETIME_DELTA
      • DATETIME_FROM_FORMAT
      • DATETIME_FROM_TIMESTAMP
      • DATE_DELTA
      • DATE_FROM_DATETIME
      • DATE_FROM_FORMAT
      • DAY
      • DAYS
      • FORMAT_DATE
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      • HOUR
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    • List Functions
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      • SEC
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      • SQRT
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      • SUM
      • SUMSQ
      • TAN
      • TANH
      • TRUNC
    • Conditional Functions
      • IF
      • ISEMPTY
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    • Currency Functions
      • CURRENCY
      • FORMAT_CURRENCY
      • PARSE_CURRENCY
    • Phone Functions
      • FORMAT_PHONE
      • ISPHONE
      • PARSE_PHONE
    • Email Functions
      • ISEMAIL
    • Number Formatting Functions
      • ARABIC
      • FORMAT_NUMBER
      • PARSE_NUMBER
      • ROMAN
    • Data Type Functions
      • FROM_JSON
      • TO_JSON
      • TYPEOF
    • Asset Functions
      • ASSET_SIZE
      • ASSET_STATE
      • ASSET_THUMBNAIL_URL
      • ASSET_TO_URI
      • ASSET_TYPE
      • URI_TO_ASSET
    • Encoding Functions
      • BASE
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      • BASE64_ENCODE
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      • MD5
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      • URL_DECODE
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      • VALUE_OF
    • Arithmetic Operators
      • Addition (+)
      • Subtraction (-)
      • Multiplication (*)
      • Division (/)
      • Remainder (%)
    • Comparison Operators
      • Equality (=)
      • Inequality (<>, !=)
      • Ordering (<, <=, > , >=)
    • User Defined Functions
      • User Defined Functions
      • Creating a new User Defined Function
  • Web Controls
    • Web Controls Overview
    • Common Style Properties of Web Controls
    • Button
    • Button Cell
    • Checkbox
    • Checkbox Cell
    • Checkbox List
    • Container
    • Credit Card
    • Currency Input
    • Date Picker
    • Dropdown List
    • Email Input
    • Embedded External Content (Container)
    • File Upload
    • Form Container
    • Hyperlink
    • Image
    • Label
    • List
    • Map
    • Media Upload
    • Number Input
    • Payment Request Button
    • Phone Input
    • Place Search Input
    • Progress Bar
    • Radio Button
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    • Radio Cell
    • Scheduler
    • Secure String Input
    • Signature
    • Simple Cell
    • Text Area
    • Text Input
    • Web Flow
    • Web Page
  • Voice and Chat Controls
    • Dialogue Controls Overview
    • Decision Menu
    • Forward Call
    • Secure Touchtone Capture
    • Text Response Capture
    • Touchtone Capture
  • Data Operations
    • Data Operation Overview
    • AirData Request
    • Calendar Search
    • Create File
    • Delete Assets
    • Download Encoded Asset
    • Fetch Asset Details
    • Fill PDF Form
    • Google
    • HTML to PDF
    • HTTP Request
      • Using an API With Paging
    • Journey Mapping
    • Merge PDF
    • Run Data Flow
    • Run Journey Event
    • Salesforce
    • Secure Value Retrieval
    • Send Email
    • SFTP
    • Swagger Schema Validation
    • Transform
    • Wait
    • XML to JSON
    • Zendesk
    • ZIP File
  • Actions
    • Analytics Identify
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    • Cancel Timer
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    • End Journey
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    • Initialize Actor
    • Log Custom Event
    • Navigate To Web Flow
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    • Open Modal
    • Reporting Metric > Count
    • Reporting Metric > Field
    • Reporting Metric > Start Timer
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    • Run Data Flow
    • Run Data Flow Repeatedly
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    • Set Authentication
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    • Start Chat Bot
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  • Variable Data Types
    • Data Types Overview
    • Any (JSON)
    • Asset
      • Detailed Asset
    • Boolean
    • Currency
    • Date
    • DateTime
    • Email
    • List
    • Location
    • Null
    • Number
    • Phone
    • Place
    • Text
    • Time
    • Custom Data Types
  • Integrations
    • Genesys Widget Integration
    • Zendesk Integration
    • Salesforce Integration
    • Plaid Integration
    • Twilio Integration
    • Stripe Integration
    • Shopify Integration
    • Airtable Integration
    • Google Integration
    • SFTP Integration
    • Custom Integrations
  • Kitcloud Templates
    • Address Capture and Parsing Web Flow Template
    • AirData Delete Record Data Flow Template
    • AirData Find Records Data Flow Template
    • AirData Insert Record Data Flow Template
    • Airtable Create Data Flow Template
    • Airtable Delete Data Flow Template
    • Airtable Query Data Flow Template
    • Airtable Update Data Flow Template
    • App Store Icon Buttons Web Flow Template
    • Attach Image to Ticket (Zendesk) Data Flow Template
    • Authenticate with API Web Flow Template
    • Basic HTTP Request Data Flow Template
    • Basic Transform Data Flow Template
    • Capture Customer Info Web Flow
    • Close a Ticket (Zendesk) Data Flow Template
    • Collect Customer Satisfaction Score (CSAT) Web Flow Template
    • Collect Net Promoter Score Web Flow Template
    • Collect One-Time Payment (Multiple Methods) Web Flow Template
    • Collect One-Time Payment (Stripe) Web Flow Template
    • Communication Channel Opt-in Web Flow Template
    • Complete a Task (Salesforce) Data Flow Template
    • Contact Us Web Flow Template
    • Create a Task (Salesforce) Data Flow Template
    • Create Ticket (Zendesk) Data Flow Template
    • Custom Image Radio Button List Web Flow Template
    • Email Mailing List Sign-Up Web Flow Template
    • Email Verification with OTP Web Flow Template
    • Encrypt Content with PGP Data Flow Template
    • Find a Contact by ID (Salesforce) Data Flow Template
    • Find a Task by ID (Salesforce) Data Flow Template
    • Find a User by ID (Salesforce) Data Flow Template
    • Find All Tickets (Zendesk) Data Flow Template
    • Generate One-Time-Password Code Data Flow Template
    • HTTP Request with Form Data - Data Flow Template
    • Location Selection with Map
    • Log a Call (Salesforce) Data Flow Template
    • Lookup Time Zone by Zip Code Data Flow Template
    • Order Summary Web Flow Template
    • Product Picker Web Flow Template
    • Run Sub Data Flow - Data Flow Template
    • Send Web Flow Link Chat Bot Template
    • Social Media Icon Buttons Web Flow
    • Speech Bubble Web Flow Template
    • Terms and Conditions Acceptance with Signature Capture Web Flow Template
    • Transform with Query Data Flow Template
    • Upload Photos Web Flow Template
    • USPS Address Verify Data Flow Template
    • USPS Lookup City and State by Zip Code Data Flow Template
    • Verify Email Address with OTP Web Flow Template
    • Vertical Progress Bar Web Flow Template
    • Yes/No Question List (Airscript Dynamic List)
    • Yes/No Question List (Static)
  • Product Versions
    • Customer Experience Runtime (CXR) Overview
    • Release Cadence and Long Term Support (LTS)
    • CXR Upgrades and Migrations
      • 17.14
      • 17.13
      • 17.12
      • 17.11
      • 17.10
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  • Encryption Keys
  • Encrypting Variables
  • Encrypting Fields in AirData

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  1. Security and Compliance

Encrypting Data

PreviousIP RangesNextApp Security FAQ

Last updated 1 year ago

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Data encryption enhances the security of an application by securing content that may be considered sensitive data. For example, when building out an application that captures a social security number, this data can be considered sensitive and would need to be encrypted. Whether that data is a field within an app object or a variable created in an activity (web flow, web page, chat bot, voice bot), any of that data can be encrypted in the studio.

Encryption Keys

In order to encrypt/decrypt data, this requires an encryption key. There are two options when using encryption keys within Airkit, developers can either use the default keys that get created or bring your own encryption key.

Default Keys

Every Airkit Organization get encryption keys automatically provisioned for each datastore (Development, QA, and Production). These keys are created using and are provisioned with the default configuration.

Bring your own Keys

If the default key configuration does not meet security requirements, a can be created outside of Airkit and be associated to a datastore.

To create a custom encryption key, go to > Settings > Encryption Keys and select Create new.

Enter a name for the custom key and pass the Reference Key. The reference key is the Amazon Resource Name (ARN) of the KMS Key. To find the ARN see .

Encrypting Variables

Variables created in the studio can be encrypted to secure sensitive data. After encrypting a variable, the variable can still be read and set like normal across an application and within app preview - the only difference is that when it is stored in in Airkit's databases, the variables will be encrypted.

To encrypt a variable, right click on the variable and select Encrypt.

Encrypting Fields in AirData

To encrypt fields in an AirData App Object, go to Data Builder and select one of the fields of a created App Object. Then in the Inspector check the Encrypt flag to encrypt that field.

This will encrypt that field when the data is stored.

Note: There are limitations to data that is encrypted which include not being able to search or filter on that field.

Fields in AirData can also be encrypted to secure sensitive content using the encryption key associated with the datastore. To associate an encryption key to a datastore, go to > Datastores and select a datastore. Then select the Encryption tab and an encryption key from the dropdown list.

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AWS KMS
custom AWS KMS Key
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