Reporting Metric > Start Timer

Overview

The Metric: Start Timer Action is one of the ways to gather data on how Apps are being used. When this Action is triggered, it begins a timer with the specified key. When the Metric: Stop Timer Action is called with the key of a running timer, the total time elapsed is gathered in the Reports dashboard.

This can be used to track statistics such as how long it takes customers to fill out a form in an App.

Use Cases

• Track how long a customer spends filling out each part of a data entry flow. This could be accomplished by running the Metric: Start Timer Action when the user presses the "Continue" button at each stage.

• Track the average time a user spends in each branch of a Voice Bot.

Action Properties

Metric Key

The key that identifies this timer. When the Metric: Stop Timer Action is run with the same key, it will send the total elapsed time to the Reports dashboard. This key must be unique. If Metric: Start Timer is called with the same key as a running timer, there will be no effect.

Note: If the Metric: Stop Timer Action is not called, no data will be sent to the Reports dashboard.