Create Ticket (Zendesk) Data Flow Template
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Last updated
Last updated
This Data Flow template is made up of two Data Operations that allow app builders to create a ticket in Zendesk. This is achieved by connecting with the Zendesk integration, passing data to this Data Flow and then creating a ticket with such data.
In Connection Builder, Data Flow templates can be found with pre-populated sample data. However, to meet the requirements of their Journey, app builders should perform the necessary adjustments, such as adding other Data Ops.
Bear in mind that in order to use Zendesk as a datasource, credentials must be set in Configuration Builder > Integrations to connect the corresponding account.
This Data Flow contains four parts:
The Start pane keeps track of the inputs required by the Data Flow.
Sample Inputs:
requester_id Variable of type number
ticket_subject Variable of type Text
ticket_description Variable of type Text
Datasource: Zendesk
Operation: Create ticket (Create ticket)
Requester:
Use a custom expression - checked
requester_id
Tickets Fields:
Subject: [ticket_subject]
First Comment (Description) Format: no format picked
Is the first comment/description public?: unchecked - comment as internal note
First Comment/Description: [ticket_description]
Tags:
Use a custom expression: unchecked
Run Results: zendesk_api output Variable of type Any that is automatically created to hold the results of this Operation.
Transform Expression: Airscript expression to check for errors.
Output Format: Variable
Type: Text
Run Results: ticket_id output Variable of type Text that is automatically created to hold the results of this Operation.
The End step is where variables from the Data Flow can be used as an output.
Sample Return Value: ticket_id of type Text
Allow app builders to create tickets in Zendesk.
