Start Voice Bot
Last updated
Last updated
The Start Voice Bot action is used to begin a voice conversation with the active user on a Journey. It is akin to the Navigate to Web Flow action, but instead of moving the canvas, initiating a conversation on the voice channel of the journey.
Placing a follow-up call to a user
Transferring a user to a representative
The Voice Bot to start. This Voice Bot will use the current actor's phone number to start calling. There must be a voice resource set in Configuration Builder.
Voice Bots can be created and managed from Voice Bot Builder.
