Close a Ticket (Zendesk) Data Flow Template
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This Data Flow template is made up of two Data Operations that allow app builders to mark tickets in Zendesk as close. This is achieved by connecting with the Zendesk integration, passing data to this Data Flow and then transforming it so that it can be deleted if meeting certain criteria.
In Connection Builder, Data Flow templates can be found with pre-populated sample data. However, to meet the requirements of their Journey, app builders should perform the necessary adjustments, such as adding other Data Ops.
Bear in mind that in order to use Zendesk as a datasource, credentials must be set in Configuration Builder > Integrations to connect the corresponding account.
This Data Flow contains four parts:
The Start pane keeps track of the inputs required by the Data Flow.
Sample Inputs:
ticket_id Variable of type number
close_reason Variable of type Text
Datasource: Zendesk
Operation: Update ticket (Update ticket)
Ticket ID
Use a custom expression - unchecked
Requester:
Use a custom expression - unchecked
Tickets Fields: no ticket fields
First Comment (Description) Format: no format picked
Is the first comment/description public?: unchecked - comment as internal note
First Comment/Description: no comment/description
Run Results: zendesk_api output Variable of type Any that is automatically created to hold the results of this Operation.
Transform Expression: Airscript expression to check for errors.
Output Format: Variable
Type: Boolean
Run Results: ticket_closed output Variable of type Boolean that is automatically created to hold the results of this Operation.
The End step is where variables from the Data Flow can be used as an output.
Sample Return Value: ticket_closed of type Boolean
Allow app builders to close tickets in Zendesk.
