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18.5
18.5
  • Welcome
    • Welcome to Airkit πŸ‘‹
    • Quickstart
  • Concepts
    • Sessions
      • Linking to Sessions
    • Actors
      • Conversations with Actors
  • Tutorials
    • Building A Contact Form
      • Building the Web UI
      • Building the Database
      • Finalizing the App
      • Connecting Forms to Salesforce
    • Styles, Themes, and Templates
      • Changing the header
      • Changing the Theme
      • Using a custom font
      • Using Animations
    • Multi-Page Form
      • Creating the App Object in AirData
      • Building the Form’s UI
      • Creating the Data Flow to insert data
      • Connecting the Data Flow to the UI
      • Previewing and Publishing the app
    • Scheduling and Follow-Up App
      • Collecting Contact Information
      • Creating Appointment Times
      • Saving Appointment Information
      • Scheduling Appointment Reminder
      • Automating Proactive Follow-Up
      • Requesting Feedback
    • Custom Integrations (Petfinder App)
      • Querying the Petfinder API
      • Displaying Petfinder Data
  • Platform
    • Console
      • Apps
      • Activity
      • App Health
      • Datastores
      • Integrations
      • Conversations
      • Resources
      • API
      • Settings
    • Studio
      • Builder Bar
        • Triggers Builder
        • Web Flows Builder
        • Chat Bots Builder
        • Answer Flows Builder
        • Voice Bots Builder
        • Connections Builder
        • Notifications Builder
        • AirData Builder
        • Media Library
        • Theme Builder
        • Schedules Builder
        • Settings
      • App Preview
      • Data Flows
      • Variable Tree
      • Data Model Editor
      • Events
        • Session Started Events
        • Trigger Events
        • Control Events
        • Session Events
        • Activity Group Events
        • Action Chains
  • Data and Integrations
    • Working with Data
      • Variable Namespaces
      • Standard Session Data
      • AirData
        • AirData App Objects
        • Datastores
        • Identity Objects
        • Place Objects
        • Schedule Objects
      • Airscript Quickstart
        • Working with Dates and Times
        • Working with Missing Values
        • Working with URLs and Base64
      • Pull Values from Lists and Objects
        • Path Expressions
        • Query Expressions
      • Making Forms from Data Models
    • Integrations
      • First Party Integrations
        • Creating A Salesforce Lead
        • Creating a Zendesk Ticket
        • Creating SFTP Credentials
        • Swagger Schema Validation
        • First Party Integration Reference
          • Airtable Integration
          • Genesys Widget Integration
          • Google Integration
          • Guidewire Integration
          • Hubspot Integration
          • Kustomer Integration
          • MX Integration
          • Plaid Integration
          • Salesforce Integration
          • SendGrid Integration
          • SFTP Integration
          • Shopify Integration
          • Stripe Integration
          • Twilio Integration
          • Zendesk Integration
      • Custom Integrations
        • OAuth 2.0
        • API Token
        • HTTP Basic Auth
        • Custom Token
        • SFTP
        • Examples: Twitter and Giphy
      • App APIs
        • Building an App API
      • Subscriptions (Web Hooks)
  • Texts, Calls and Emails
    • SMS
      • SMS Notification Basics
      • Chat Bot Basics
      • Texting Journey Links
      • Data from Inbound Calls/SMS
      • Connecting Twilio Numbers
    • Emails
      • Email Notification Basics
      • Sending Emails by Data Operation
      • Connecting Email Addresses
    • Voice Bots
      • Voice Bot Basics
    • Conversation Chat Bots
      • Setting Up Answer Groups
      • Configuring Conversation Chat Bots
        • Salesforce Relays
        • Kustomer Relays
  • Web Apps
    • Forms
      • Displaying Controls Dynamically
      • Repeating Elements
      • Prefilling Forms
      • Validation of User Data
      • Capture Secure User Data
      • Progress Bars
      • Dropdown Menus
      • Electronic Signatures
    • Calendars
      • Customizing Schedule Availability
      • Using Availability Schedules
      • Rescheduling Deflected Calls
      • Integrating to External Calendars
    • Maps and Addresses
      • Maps
      • Addresses
      • User's Current Location
      • Address Search Map Binding
    • Payments
      • Creating a Stripe Integration
    • Timers and Reminders
      • Setting Timers
      • Setting up Periodic Tasks
    • PDFs
      • Creating a PDF
      • Working with Existing PDFs
      • Adding Assets to PDF
    • Assets and Media
      • Using the File Upload Web Control
      • Working with Files and Media
      • Assets and Data Operations
      • Sending Assets to Remote Servers
    • Styling Overview
      • Web Control Styling Properties
        • Animations
      • Themes and Control Variants
        • Importing and Exporting Themes
      • Working with Custom Assets
      • Page Layouts
        • Creating an App Header
    • Publishing
      • Publish and Manage Deployments
      • Configure Application Resources
      • Editing an Application
      • Importing/Exporting Apps
      • Tying Variables to Deployments
    • Advanced
      • Custom Controls
      • Creating Custom Functions
    • Accessibility
      • Accessibility in Airkit
      • Connecting Labels to Input Controls
  • Authentication
    • SAML Authentication
    • OAuth 2.0 - Google
    • OAuth 2.0 - Okta
    • OAuth 2.0 - Auth0
    • Azure AD B2C
    • Authentication Apps and Secure Apps
  • Embeds
    • SDK Overview
      • SDK Quickstart
      • SDK Authentication
      • Passing Data
      • Configuration
      • Configuration Examples
      • Airkit Lightning Component (Salesforce)
  • Analytics and Administration
    • Airkit Organizations
    • Adding Users to Airkit
    • User Roles
      • Working with Custom Roles
    • JIT Provisioning for an Organization
    • SAML SSO for an Organization
    • Managing the Application Lifecycle
    • Environments
      • Environmental Governance
    • Getting Application Metadata
    • Custom Domains
    • Analytics Overview
      • App Events to Splunk
      • App Events to AWS S3 Buckets
      • Audit Logs to AWS S3 Buckets
      • View Data in Activity Explorer
      • Snowflake Analytics Schema
      • Power BI
      • Heap and GTM Integrations
        • Setting up Analytics with GTM
        • Setting up Analytics with Heap
    • Error Management
      • Logging Errors
      • Setting up Email Notifiers
      • Integrating Error Notifiers to Slack
  • Security and Compliance
    • App Security FAQ
    • Data Masking and Auditing
    • IP Ranges
    • Encrypting Data
    • SSL Auth
    • TCPA
    • Cookie Policies
    • Supported Browsers
    • Realms
  • Reference Docs
    • Reference Documentation Overview
    • Airscript
      • Text Functions
        • CAPITALIZE
        • CONCAT
        • ISSTRING
        • LOWERCASE
        • PADSTRING
        • REPLACE
        • REPT
        • SPLIT
        • STRING_COMPARE
        • STRING_FIND
        • STRIP
        • SUBSTITUTE
        • SUBSTRING
        • TITLECASE
        • TRIM
        • UPPERCASE
      • DateTime Functions
        • ADD_TO_DATE
        • ADD_TO_DATETIME
        • DATE
        • DATETIME
        • DATETIME_DELTA
        • DATETIME_FROM_FORMAT
        • DATETIME_FROM_TIMESTAMP
        • DATE_DELTA
        • DATE_FROM_DATETIME
        • DATE_FROM_FORMAT
        • DAY
        • DAYS
        • FORMAT_DATE
        • FORMAT_DATETIME
        • FORMAT_TIME
        • HOUR
        • ISO_WEEK
        • MINUTE
        • MONTH
        • NOW
        • SECOND
        • SUBTRACT_FROM_DATE
        • SUBTRACT_FROM_DATETIME
        • TIME
        • TIMESTAMP_FROM_DATETIME
        • TIME_DELTA
        • TIME_FROM_DATETIME
        • TIME_FROM_FORMAT
        • TODAY
        • UPDATE_DATE
        • UPDATE_DATETIME
        • UPDATE_DAY
        • UPDATE_HOUR
        • UPDATE_MILLISECOND
        • UPDATE_MINUTE
        • UPDATE_MONTH
        • UPDATE_SECOND
        • UPDATE_TIME
        • UPDATE_TIMEZONE
        • UPDATE_YEAR
        • WEEK
        • WEEKDAY
        • YEAR
      • List Functions
        • CONTAINS
        • FIRST
        • FLAT
        • JOIN
        • LAST
        • LENGTH
        • REMOVE_EMPTY
        • REVERSE
        • SHUFFLE
      • Object Functions
        • KEYS
        • MERGE_OBJECTS
        • OBJECT_TO_SOAP
        • OBJECT_TO_XML
        • SOAP_TO_OBJECT
        • SOAP_HEADER_TO_OBJECT
        • VALUES
        • XML_TO_OBJECT
      • Math Functions
        • ABS
        • ACOS
        • ACOSH
        • ACOT
        • ACOTH
        • ASIN
        • ASINH
        • ATAN
        • ATAN2
        • ATANH
        • CEILING
        • COMBIN
        • COMBINA
        • COS
        • COSH
        • COT
        • COTH
        • CSC
        • CSCH
        • DEGREES
        • EVEN
        • EXP
        • FACT
        • FACTDOUBLE
        • FLOOR
        • GCD
        • ISEVEN
        • ISNUMBER
        • ISODD
        • LATLNGDISTANCE
        • LCM
        • LN
        • LOG
        • MAX
        • MIN
        • MROUND
        • MULTINOMIAL
        • ODD
        • PI
        • POWER
        • PRODUCT
        • RADIANS
        • RANDOM
        • RANGE
        • ROUND
        • ROUNDDOWN
        • ROUNDUP
        • SEC
        • SECH
        • SIGN
        • SIN
        • SINH
        • SQRT
        • SQRTPI
        • SUM
        • SUMSQ
        • TAN
        • TANH
        • TRUNC
      • Conditional Functions
        • EQUAL
        • IF
        • ISEMPTY
        • ISNOTEMPTY
        • NOT
      • Currency Functions
        • CURRENCY
        • FORMAT_CURRENCY
        • PARSE_CURRENCY
      • Phone Functions
        • FORMAT_PHONE
        • ISPHONE
        • PARSE_PHONE
      • Email Functions
        • ISEMAIL
      • Number Formatting Functions
        • ARABIC
        • FORMAT_NUMBER
        • PARSE_NUMBER
        • ROMAN
      • Data Type Functions
        • FROM_JSON
        • TO_JSON
        • TYPEOF
      • Asset Functions
        • ASSET_SIZE
        • ASSET_STATE
        • ASSET_THUMBNAIL_URL
        • ASSET_TO_URI
        • ASSET_TYPE
        • URI_TO_ASSET
      • Encoding Functions
        • BASE
        • BASE64_DECODE
        • BASE64_ENCODE
        • HMAC_MD5
        • HMAC_SHA1
        • HMAC_SHA256
        • MD5
        • SHA1
        • SHA256
        • URL_DECODE
        • URL_ENCODE
        • UUID
        • VALUE_OF
      • Error Handling Functions
        • THROW
        • TRY
      • Form and Validation Functions
        • FIRST_VALIDATION
        • RUN_VALIDATIONS
      • Arithmetic Operators
        • Addition (+)
        • Subtraction (-)
        • Multiplication (*)
        • Division (/)
        • Remainder (%)
      • Comparison Operators
        • Equality (=)
        • Inequality (<>, !=)
        • Ordering (<, <=, > , >=)
      • Logical Operators
        • AND
        • OR
        • XOR
        • Null Coalescing Operator (??)
      • Advanced Expressions
        • LET...IN
        • User Defined Functions
    • Web Controls
      • Button
      • Checkbox
      • Chat
      • Simple Checkbox List
      • Container
      • Container List
      • Credit Card
      • Currency Input
      • Date Input
      • Date Picker
      • Dropdown List
      • Email Input
      • Embedded External Content (iFrame)
      • Fieldset Container
      • File Upload
      • Form
      • Hyperlink
      • Image
      • Inline Container
      • Label
      • Map
      • Markdown
      • Number Input
      • Payment Request Button
      • Phone Input
      • Place Search Input
      • Progress Bar
      • QR Code
      • Radio Button
      • Simple Radio List
      • Scheduler
      • Secure String Input
      • Selectable Container
      • Signature Input
      • Text Area
      • Text Input
      • Time Input
      • Web Flow
      • Web Page
    • Voice and Chat Controls
      • Decision Menu
      • Forward Call
      • Secure Touchtone Capture
      • Text Response Capture
      • Touchtone Capture
    • Data Operations
      • AirData Request
        • DELETE
        • PUT
        • INSERT
        • PATCH
        • QUERY
        • DEPRECATED_QUERY
      • Calendar Search
      • Close Conversation
      • Conversation Transcript
      • Create File
      • Delete Assets
      • Download Encoded Asset
      • Early Return
      • Fetch Agent Information
      • Fetch Asset Details
      • Fetch Routing Flow Stats
      • Find Conversations by Customer Identifier
      • Fill PDF Form
      • Google
      • HTML to PDF
      • HTTP Request
        • Using an API With Paging
      • JWT Generation
      • Merge PDF
      • Move Conversation to Routing Flow
      • Opt Out Search
      • Opt Out List
      • Run Data Flow
      • Run Event in Journey
      • Salesforce
      • Secure Value Retrieval
      • Send Email
      • Send Message to Conversation
      • SFTP
      • Start Journey
      • Swagger Schema Validation
      • Transform
      • Update Customer Identifier
      • Wait
      • XML to JSON
      • Zendesk
      • ZIP File
    • Actions
      • Analytics Identify
      • Analytics Send Event
      • Close Modal
      • Condition
      • End Session
      • Extend Session Expiration Time
      • Initialize Actor
      • Log Custom Event
      • Metric: Count
      • Metric: Field
      • Metric: Start Timer
      • Metric: Statistic
      • Metric: Stop Timer
      • Navigate To Web Flow
      • Navigate to Web Page
      • Open Modal
      • Run Data Flow
      • Run Data Flow Repeatedly
      • Run Embedded Outgoing Event
      • Run Event
      • Send Email
      • Send SMS
      • Set Authentication
      • Set Identifier
      • Set Variable
      • Start Chat Bot
      • Start Voice Bot
      • Start Timer
      • Stop Timer
      • Throw
      • Trigger Form Validation
      • Try
    • Conversation Actions
      • Ask A Question
      • Capture User Response
      • Close Conversation
      • Move Customer to Resource
      • Move Conversation to Routing Flow
      • Quick Replies
      • Run Answer Flow
      • Start Conversation Chat Bot
      • Start Conversation
      • Send Link
      • Text Answer
      • Update Customer Identifier
    • Primitive Data Types
      • Any (JSON)
      • Asset
        • Detailed Asset
      • Boolean
      • Currency
      • Date
      • DateTime
      • Email
      • List
      • Null
      • Number
      • Phone
      • Text
      • Time
  • Transportation Products Catalog
    • The Transportation Products API
      • GET products
      • GET product-by-id
  • Release Notes
    • CXR Overview
    • CXR Upgrades and Migrations
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On this page
  • What are Airkit Organizations?
  • Importing and exporting Airkit apps to different Organizations
  • Switching between Orgs
  • From the Console
  • From the Studio

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  1. Analytics and Administration

Airkit Organizations

PreviousAirkit Lightning Component (Salesforce)NextAdding Users to Airkit

Last updated 1 year ago

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What are Airkit Organizations?

Everything built within Airkit is, at the highest level, sorted into Organizations, orOrgs for short. One must have access to an Org in order to access the , and all changes made within the Console – all , all – are made at the Organization level. It is also at this level that are managed by users with Admin permissions.

The role or roles a user has been assigned dictates what within an Organization they will be able to access. For instance, Developers can integrate external resources while Agents cannot.

An individual user might have access to multiple Organizations, in which case they will need to select which Organization they mean to work within before accessing the after signing in. This individual user might have a different depending on which Organization they access. For instance, someone might be assigned the role of Developer within their company's primary app-building Organization and an Admin role within a separate dev Organization of their own.

When Organizations are provisioned, they can be created in the following regions: US, EU, or Asia Pacific. This can improve latency as well as help with data residency requirements. To provision a new Organization, contact your Airkit representative.

Importing and exporting Airkit apps to different Organizations

If an app has been built within one Org and needs to be edited in another, it's possible to download an Airkit app as a ZIP file and upload that ZIP file to another organization. Apps can be saved as a ZIP file by selecting Export from the dropdown menu on the upper right of the when accessing the relevant application.

This ZIP file can then be uploaded to the new Org by accessing the of the relevant Organization, clicking the Create New button in the upper right corner, and then selecting the relevant ZIP file under Import App (Optional).

Note that when an app is imported in this way, it will not have access to the same Organization-level resources – such as or – that it used to. This means that the application will likely require changes to be made in before being published in its new Organization. Depending on the needs of the application, might also need to be configured at the Organization level.

Switching between Orgs

When working with multiple Orgs, it is possible to switch between them once you are logged into Airkit both from the Console and from the Studio.

From the Console

In the top right corner of the Console, click on your account's button. You'll see the Org you are currently in and the list of Orgs you have access to. From there, select the org you want to switch to and you will be redirected to that Org.

From the Studio

It is also possible to switch Orgs from within an app. On the bottom left corner of the Studio, click on your account's button. You'll see the Org you are currently in and the list of Orgs you have access to. From there, select the Org you want to switch to and you will be redirected to that Org.

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