Move Customer to Resource
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The Move Customer to Resource Action is used transfer from one interface to another.
📘 Enterprise Feature
Accessing Conversation Actions requires an ENTERPRISE license. If you would like to enable this feature for your Airkit Organization, please contact your Airkit representative or contact .
Maintain some context when taking the Conversation from one user to another.
Expects a Conversation Hub Channel Resource.
Expects type Text or Phone.
Move Conversations from a Web Control to an SMS channel so that the Conversation can be continued even after the user navigates away from the Web Page.
Conversation Hub Channel Resource are configured under > Conversations. These resources must be associated with a Conversation Hub in the before they can be configured inside an application.
The address of the external Chat source. If the Conversation will take place via a Web Control, the Customer Destination will be the corresponding Session ID. If the Conversation will take place via SMS, the Customer Destination will be the user's phone number.
In this example, the Move Customer to Resource Action is used to send a Conversation previously taking place in a Web Control to an SMS channel:
The Resource ID points to a Resource that has been tied to a Conversation Hub and configured in , making it available under the profile namespace. The Destination is defined by session.phone, which references the user's phone number.
