Update Customer Identifier
Last updated
Last updated
The Update Customer Identifier Action is used to update the unique identifier associated with the user that is currently having a Conversation.
📘 Enterprise Feature
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Customer Identifiers can be used in tandem with the Find Conversations by Customer Identifier to maintain context across conversations. As Customer Identifiers need to be unique for each user, it is not uncommon to associate them with some property tied directly to the user, such as their phone number or email address. Update Customer Identifier Action allows you to keep using these sorts of things as identifiers, even if:
a user changes their phone number, or
a user changes their email address.
Expects type Text.
The new Customer Identifier. This value should be unique for each user even after it is updated.
In this example, phone numbers have been used to set Customer Identifiers, as it is usually reasonable to assume that each user has exclusive use of their phone number. The Update Customer Identifier Action is used in tandem with the Ask Question Action to update the Customer Identifier after they've had a phone number change:
The Ask Question Action will send the message "What is your new phone number?" and then bind the user's response to the Global Variable, phone, which is then used to define the Customer Identifier property in the Update Customer Identifier Action.
