LogoLogo
Changelog
18.5
18.5
  • Welcome
    • Welcome to Airkit 👋
    • Quickstart
  • Concepts
    • Sessions
      • Linking to Sessions
    • Actors
      • Conversations with Actors
  • Tutorials
    • Building A Contact Form
      • Building the Web UI
      • Building the Database
      • Finalizing the App
      • Connecting Forms to Salesforce
    • Styles, Themes, and Templates
      • Changing the header
      • Changing the Theme
      • Using a custom font
      • Using Animations
    • Multi-Page Form
      • Creating the App Object in AirData
      • Building the Form’s UI
      • Creating the Data Flow to insert data
      • Connecting the Data Flow to the UI
      • Previewing and Publishing the app
    • Scheduling and Follow-Up App
      • Collecting Contact Information
      • Creating Appointment Times
      • Saving Appointment Information
      • Scheduling Appointment Reminder
      • Automating Proactive Follow-Up
      • Requesting Feedback
    • Custom Integrations (Petfinder App)
      • Querying the Petfinder API
      • Displaying Petfinder Data
  • Platform
    • Console
      • Apps
      • Activity
      • App Health
      • Datastores
      • Integrations
      • Conversations
      • Resources
      • API
      • Settings
    • Studio
      • Builder Bar
        • Triggers Builder
        • Web Flows Builder
        • Chat Bots Builder
        • Answer Flows Builder
        • Voice Bots Builder
        • Connections Builder
        • Notifications Builder
        • AirData Builder
        • Media Library
        • Theme Builder
        • Schedules Builder
        • Settings
      • App Preview
      • Data Flows
      • Variable Tree
      • Data Model Editor
      • Events
        • Session Started Events
        • Trigger Events
        • Control Events
        • Session Events
        • Activity Group Events
        • Action Chains
  • Data and Integrations
    • Working with Data
      • Variable Namespaces
      • Standard Session Data
      • AirData
        • AirData App Objects
        • Datastores
        • Identity Objects
        • Place Objects
        • Schedule Objects
      • Airscript Quickstart
        • Working with Dates and Times
        • Working with Missing Values
        • Working with URLs and Base64
      • Pull Values from Lists and Objects
        • Path Expressions
        • Query Expressions
      • Making Forms from Data Models
    • Integrations
      • First Party Integrations
        • Creating A Salesforce Lead
        • Creating a Zendesk Ticket
        • Creating SFTP Credentials
        • Swagger Schema Validation
        • First Party Integration Reference
          • Airtable Integration
          • Genesys Widget Integration
          • Google Integration
          • Guidewire Integration
          • Hubspot Integration
          • Kustomer Integration
          • MX Integration
          • Plaid Integration
          • Salesforce Integration
          • SendGrid Integration
          • SFTP Integration
          • Shopify Integration
          • Stripe Integration
          • Twilio Integration
          • Zendesk Integration
      • Custom Integrations
        • OAuth 2.0
        • API Token
        • HTTP Basic Auth
        • Custom Token
        • SFTP
        • Examples: Twitter and Giphy
      • App APIs
        • Building an App API
      • Subscriptions (Web Hooks)
  • Texts, Calls and Emails
    • SMS
      • SMS Notification Basics
      • Chat Bot Basics
      • Texting Journey Links
      • Data from Inbound Calls/SMS
      • Connecting Twilio Numbers
    • Emails
      • Email Notification Basics
      • Sending Emails by Data Operation
      • Connecting Email Addresses
    • Voice Bots
      • Voice Bot Basics
    • Conversation Chat Bots
      • Setting Up Answer Groups
      • Configuring Conversation Chat Bots
        • Salesforce Relays
        • Kustomer Relays
  • Web Apps
    • Forms
      • Displaying Controls Dynamically
      • Repeating Elements
      • Prefilling Forms
      • Validation of User Data
      • Capture Secure User Data
      • Progress Bars
      • Dropdown Menus
      • Electronic Signatures
    • Calendars
      • Customizing Schedule Availability
      • Using Availability Schedules
      • Rescheduling Deflected Calls
      • Integrating to External Calendars
    • Maps and Addresses
      • Maps
      • Addresses
      • User's Current Location
      • Address Search Map Binding
    • Payments
      • Creating a Stripe Integration
    • Timers and Reminders
      • Setting Timers
      • Setting up Periodic Tasks
    • PDFs
      • Creating a PDF
      • Working with Existing PDFs
      • Adding Assets to PDF
    • Assets and Media
      • Using the File Upload Web Control
      • Working with Files and Media
      • Assets and Data Operations
      • Sending Assets to Remote Servers
    • Styling Overview
      • Web Control Styling Properties
        • Animations
      • Themes and Control Variants
        • Importing and Exporting Themes
      • Working with Custom Assets
      • Page Layouts
        • Creating an App Header
    • Publishing
      • Publish and Manage Deployments
      • Configure Application Resources
      • Editing an Application
      • Importing/Exporting Apps
      • Tying Variables to Deployments
    • Advanced
      • Custom Controls
      • Creating Custom Functions
    • Accessibility
      • Accessibility in Airkit
      • Connecting Labels to Input Controls
  • Authentication
    • SAML Authentication
    • OAuth 2.0 - Google
    • OAuth 2.0 - Okta
    • OAuth 2.0 - Auth0
    • Azure AD B2C
    • Authentication Apps and Secure Apps
  • Embeds
    • SDK Overview
      • SDK Quickstart
      • SDK Authentication
      • Passing Data
      • Configuration
      • Configuration Examples
      • Airkit Lightning Component (Salesforce)
  • Analytics and Administration
    • Airkit Organizations
    • Adding Users to Airkit
    • User Roles
      • Working with Custom Roles
    • JIT Provisioning for an Organization
    • SAML SSO for an Organization
    • Managing the Application Lifecycle
    • Environments
      • Environmental Governance
    • Getting Application Metadata
    • Custom Domains
    • Analytics Overview
      • App Events to Splunk
      • App Events to AWS S3 Buckets
      • Audit Logs to AWS S3 Buckets
      • View Data in Activity Explorer
      • Snowflake Analytics Schema
      • Power BI
      • Heap and GTM Integrations
        • Setting up Analytics with GTM
        • Setting up Analytics with Heap
    • Error Management
      • Logging Errors
      • Setting up Email Notifiers
      • Integrating Error Notifiers to Slack
  • Security and Compliance
    • App Security FAQ
    • Data Masking and Auditing
    • IP Ranges
    • Encrypting Data
    • SSL Auth
    • TCPA
    • Cookie Policies
    • Supported Browsers
    • Realms
  • Reference Docs
    • Reference Documentation Overview
    • Airscript
      • Text Functions
        • CAPITALIZE
        • CONCAT
        • ISSTRING
        • LOWERCASE
        • PADSTRING
        • REPLACE
        • REPT
        • SPLIT
        • STRING_COMPARE
        • STRING_FIND
        • STRIP
        • SUBSTITUTE
        • SUBSTRING
        • TITLECASE
        • TRIM
        • UPPERCASE
      • DateTime Functions
        • ADD_TO_DATE
        • ADD_TO_DATETIME
        • DATE
        • DATETIME
        • DATETIME_DELTA
        • DATETIME_FROM_FORMAT
        • DATETIME_FROM_TIMESTAMP
        • DATE_DELTA
        • DATE_FROM_DATETIME
        • DATE_FROM_FORMAT
        • DAY
        • DAYS
        • FORMAT_DATE
        • FORMAT_DATETIME
        • FORMAT_TIME
        • HOUR
        • ISO_WEEK
        • MINUTE
        • MONTH
        • NOW
        • SECOND
        • SUBTRACT_FROM_DATE
        • SUBTRACT_FROM_DATETIME
        • TIME
        • TIMESTAMP_FROM_DATETIME
        • TIME_DELTA
        • TIME_FROM_DATETIME
        • TIME_FROM_FORMAT
        • TODAY
        • UPDATE_DATE
        • UPDATE_DATETIME
        • UPDATE_DAY
        • UPDATE_HOUR
        • UPDATE_MILLISECOND
        • UPDATE_MINUTE
        • UPDATE_MONTH
        • UPDATE_SECOND
        • UPDATE_TIME
        • UPDATE_TIMEZONE
        • UPDATE_YEAR
        • WEEK
        • WEEKDAY
        • YEAR
      • List Functions
        • CONTAINS
        • FIRST
        • FLAT
        • JOIN
        • LAST
        • LENGTH
        • REMOVE_EMPTY
        • REVERSE
        • SHUFFLE
      • Object Functions
        • KEYS
        • MERGE_OBJECTS
        • OBJECT_TO_SOAP
        • OBJECT_TO_XML
        • SOAP_TO_OBJECT
        • SOAP_HEADER_TO_OBJECT
        • VALUES
        • XML_TO_OBJECT
      • Math Functions
        • ABS
        • ACOS
        • ACOSH
        • ACOT
        • ACOTH
        • ASIN
        • ASINH
        • ATAN
        • ATAN2
        • ATANH
        • CEILING
        • COMBIN
        • COMBINA
        • COS
        • COSH
        • COT
        • COTH
        • CSC
        • CSCH
        • DEGREES
        • EVEN
        • EXP
        • FACT
        • FACTDOUBLE
        • FLOOR
        • GCD
        • ISEVEN
        • ISNUMBER
        • ISODD
        • LATLNGDISTANCE
        • LCM
        • LN
        • LOG
        • MAX
        • MIN
        • MROUND
        • MULTINOMIAL
        • ODD
        • PI
        • POWER
        • PRODUCT
        • RADIANS
        • RANDOM
        • RANGE
        • ROUND
        • ROUNDDOWN
        • ROUNDUP
        • SEC
        • SECH
        • SIGN
        • SIN
        • SINH
        • SQRT
        • SQRTPI
        • SUM
        • SUMSQ
        • TAN
        • TANH
        • TRUNC
      • Conditional Functions
        • EQUAL
        • IF
        • ISEMPTY
        • ISNOTEMPTY
        • NOT
      • Currency Functions
        • CURRENCY
        • FORMAT_CURRENCY
        • PARSE_CURRENCY
      • Phone Functions
        • FORMAT_PHONE
        • ISPHONE
        • PARSE_PHONE
      • Email Functions
        • ISEMAIL
      • Number Formatting Functions
        • ARABIC
        • FORMAT_NUMBER
        • PARSE_NUMBER
        • ROMAN
      • Data Type Functions
        • FROM_JSON
        • TO_JSON
        • TYPEOF
      • Asset Functions
        • ASSET_SIZE
        • ASSET_STATE
        • ASSET_THUMBNAIL_URL
        • ASSET_TO_URI
        • ASSET_TYPE
        • URI_TO_ASSET
      • Encoding Functions
        • BASE
        • BASE64_DECODE
        • BASE64_ENCODE
        • HMAC_MD5
        • HMAC_SHA1
        • HMAC_SHA256
        • MD5
        • SHA1
        • SHA256
        • URL_DECODE
        • URL_ENCODE
        • UUID
        • VALUE_OF
      • Error Handling Functions
        • THROW
        • TRY
      • Form and Validation Functions
        • FIRST_VALIDATION
        • RUN_VALIDATIONS
      • Arithmetic Operators
        • Addition (+)
        • Subtraction (-)
        • Multiplication (*)
        • Division (/)
        • Remainder (%)
      • Comparison Operators
        • Equality (=)
        • Inequality (<>, !=)
        • Ordering (<, <=, > , >=)
      • Logical Operators
        • AND
        • OR
        • XOR
        • Null Coalescing Operator (??)
      • Advanced Expressions
        • LET...IN
        • User Defined Functions
    • Web Controls
      • Button
      • Checkbox
      • Chat
      • Simple Checkbox List
      • Container
      • Container List
      • Credit Card
      • Currency Input
      • Date Input
      • Date Picker
      • Dropdown List
      • Email Input
      • Embedded External Content (iFrame)
      • Fieldset Container
      • File Upload
      • Form
      • Hyperlink
      • Image
      • Inline Container
      • Label
      • Map
      • Markdown
      • Number Input
      • Payment Request Button
      • Phone Input
      • Place Search Input
      • Progress Bar
      • QR Code
      • Radio Button
      • Simple Radio List
      • Scheduler
      • Secure String Input
      • Selectable Container
      • Signature Input
      • Text Area
      • Text Input
      • Time Input
      • Web Flow
      • Web Page
    • Voice and Chat Controls
      • Decision Menu
      • Forward Call
      • Secure Touchtone Capture
      • Text Response Capture
      • Touchtone Capture
    • Data Operations
      • AirData Request
        • DELETE
        • PUT
        • INSERT
        • PATCH
        • QUERY
        • DEPRECATED_QUERY
      • Calendar Search
      • Close Conversation
      • Conversation Transcript
      • Create File
      • Delete Assets
      • Download Encoded Asset
      • Early Return
      • Fetch Agent Information
      • Fetch Asset Details
      • Fetch Routing Flow Stats
      • Find Conversations by Customer Identifier
      • Fill PDF Form
      • Google
      • HTML to PDF
      • HTTP Request
        • Using an API With Paging
      • JWT Generation
      • Merge PDF
      • Move Conversation to Routing Flow
      • Opt Out Search
      • Opt Out List
      • Run Data Flow
      • Run Event in Journey
      • Salesforce
      • Secure Value Retrieval
      • Send Email
      • Send Message to Conversation
      • SFTP
      • Start Journey
      • Swagger Schema Validation
      • Transform
      • Update Customer Identifier
      • Wait
      • XML to JSON
      • Zendesk
      • ZIP File
    • Actions
      • Analytics Identify
      • Analytics Send Event
      • Close Modal
      • Condition
      • End Session
      • Extend Session Expiration Time
      • Initialize Actor
      • Log Custom Event
      • Metric: Count
      • Metric: Field
      • Metric: Start Timer
      • Metric: Statistic
      • Metric: Stop Timer
      • Navigate To Web Flow
      • Navigate to Web Page
      • Open Modal
      • Run Data Flow
      • Run Data Flow Repeatedly
      • Run Embedded Outgoing Event
      • Run Event
      • Send Email
      • Send SMS
      • Set Authentication
      • Set Identifier
      • Set Variable
      • Start Chat Bot
      • Start Voice Bot
      • Start Timer
      • Stop Timer
      • Throw
      • Trigger Form Validation
      • Try
    • Conversation Actions
      • Ask A Question
      • Capture User Response
      • Close Conversation
      • Move Customer to Resource
      • Move Conversation to Routing Flow
      • Quick Replies
      • Run Answer Flow
      • Start Conversation Chat Bot
      • Start Conversation
      • Send Link
      • Text Answer
      • Update Customer Identifier
    • Primitive Data Types
      • Any (JSON)
      • Asset
        • Detailed Asset
      • Boolean
      • Currency
      • Date
      • DateTime
      • Email
      • List
      • Null
      • Number
      • Phone
      • Text
      • Time
  • Transportation Products Catalog
    • The Transportation Products API
      • GET products
      • GET product-by-id
  • Release Notes
    • CXR Overview
    • CXR Upgrades and Migrations
Powered by GitBook
On this page
  • Overview
  • What is SAML SSO?
  • How to setup SAML SSO in Airkit
  • Establishing and Downloading the SAML Metadata File
  • Uploading the SAML Metadata File
  • Configuring Your SAML Access
  • Finalizing SSO for your Organization
  • Support

Was this helpful?

  1. Analytics and Administration

SAML SSO for an Organization

PreviousJIT Provisioning for an OrganizationNextManaging the Application Lifecycle

Last updated 1 year ago

Was this helpful?

Overview

📘 Enterprise Feature

This feature requires an ENTERPRISE license. If you would like to enable this feature for your Airkit Organization, please contact your Airkit representative or contact .

This document covers setting up SAML SSO for your Airkit Organization so that SAML authentication provides access to and . This means that only SAML users have the ability to log in to an Airkit organizations and you manage and control access to who has access to your Airkit organization.

For more information on setting up SAML SSO inside of your Airkit Applications, see .

What is SAML SSO?

SAML allows identity providers (IdPs) to store user identity data and authenticate identified users to other systems using public-key cryptography.

An Identity Provider (IdP) can be a cloud-based identity service like Okta or OneLogin, or it can be an internal enterprise resource like Azure AD. Meanwhile, a service provider (SP) is the system a user wants to access. As long as the IdP can authenticate the user, the SP will let them in.

When a builder logs into Airkit using SAML, the IdP will send a SAML assertion to their browser that is then sent to the Airkit platform, the SP. The SAML assertion is an XML file with three statement types: authentication, attribution and authorization.

How to setup SAML SSO in Airkit

📘 Airkit currently supports SP-initiated flow only. This means that builders will have to access the Airkit platform through , which then re-directs to the corresponding IdP for authentication.

Establishing and Downloading the SAML Metadata File

In order to configure SAML access to Airkit applications, the SAML Assertion Metadata must be generated from the Identity Provider (IdP) of choice. It will be used to share configuration credentials between the IdP and the Service Provider (SP). The IdP metadata usually contains the IdP certificate, the entity ID, the redirect URL, and the logout URL.

Airkit requires the Metadata File to be formatted as an XML file with the following fields:

  • <md:SingleSignOnService Binding="urn:oasis:names:tc:SAML:2.0:bindings:HTTP-Redirect" and/or <md:SingleSignOnService Binding="urn:oasis:names:tc:SAML:2.0:bindings:HTTP-POST"

  • <md:NameIDFormat>urn:oasis:names:tc:SAML:1.1:nameid-format:emailAddress</md:NameIDFormat>; email is ideal but user_lookup_attribute can be used if the user’s email is on a different field

  • md:EntityDescriptor tag with entityID attribute

  • md:IDPSSODescriptor tag

  • X509Certificate with cert inside

Uploading the SAML Metadata File

This will open the Inspector. Upload the SAML Metadata file in the space provided under Properties, and then click Create to generate a new SAML configuration out of the uploaded SAML Metadata File:

Configuring Your SAML Access

After uploading a Metadata File, you can view and configure properties associated with your SAML Authentication process.

  • User Lookup Attribute (editable): Specifies the attribute that defines the Builder’s email in cases when the IDP does not provide an email in the NameID attribute.

  • ACS (static): The ACS (Assertion Consumer Service) URL that defines the endpoint where the IdP will redirect users after they are authenticated. This is defined in the SAML Metadata File and cannot be edited in the Inspector.

  • Entity Id (static): The globally unique name for the SAML entity, i.e., your Identity Provider (IdP) or Service Provider (SP). This is defined in the SAML Metadata File and cannot be edited in the Inspector.

Finalizing SSO for your Organization

Toggle over to Settings > Organization. From the Authentication dropdown list, select the XML file that was uploaded in the previous step. Doing so will display the following credentials which should be used to finish the SAML integration on the IdP end.

The EntityID and ACS URL, in particular, must be used to whitelist Airkit in the IdP configuration. This process may vary depending on which IdP is being used.

After setting up the credentials on both ends, users may access Airkit's Studio using the given SAML Login URL.

Support

If you need assistance with setting this up, feel free to file a support ticket with Airkit Support.

This SAML Metadata file needs to be uploaded into the in order to to define the IdP that will be receiving the SAML request. This is done under Console > Settings > Organization. In the Authentication section, click the Create new Button:

Canvas only URL ACS (static): This field is used when configuring SAML for App authentication. For more on configuring SAML authentication for applications, see .

support@airkit.com
console.airkit.com
studio.airkit.com
SAML Authentication
https://studio.airkit.com/
Console
SAML Authentication