Send Link
The Send Link Action is used to send links as part of a Conversation Chat Bot.
📘 Enterprise Feature
Accessing Conversation Actions requires an ENTERPRISE license. If you would like to enable this feature for your Airkit Organization, please contact your Airkit representative or contact support@airkit.com.
Use Cases
The Send Link Action sends a hyperlink to the end user, allowing them to easily navigate to the designated URL. The streamlines the process of directing users to, for instance:
Web pages containing your terms and conditions
An Online store where they can place an order for a desired product
YouTubes video that provide a demonstration of a procedure they have questions about
Properties
Link
Expects type text
.
This defines the URL that the user will be linked to. In order for the Send Link Action to behave as intended, this must be a valid URL.
Adding Variables and Custom Expressions
Variable Tab - allows the selection a variable to insert into the text.
Custom Expression Tab - provides an expression editor capable of parsing custom Airscript expressions.
Adding Links to Journeys
Clicking on the link icon to the direct right of the Airscript icon will insert a Journey Link into the URL field. Journey Links direct users back to the web portion of their Session. For a more detailed discussion of how this works, see Linking to Sessions.
Example
In this example, the Send Link Action is used to send the user to a particular document within the Airkit support site. The exact document is defined dynamically, based on the value of the Global variable, topic
:
If, then, the variable topic
is assigned the value "add_to_date", the link will be sent as follows:
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