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18.5
18.5
  • Welcome
    • Welcome to Airkit 👋
    • Quickstart
  • Concepts
    • Sessions
      • Linking to Sessions
    • Actors
      • Conversations with Actors
  • Tutorials
    • Building A Contact Form
      • Building the Web UI
      • Building the Database
      • Finalizing the App
      • Connecting Forms to Salesforce
    • Styles, Themes, and Templates
      • Changing the header
      • Changing the Theme
      • Using a custom font
      • Using Animations
    • Multi-Page Form
      • Creating the App Object in AirData
      • Building the Form’s UI
      • Creating the Data Flow to insert data
      • Connecting the Data Flow to the UI
      • Previewing and Publishing the app
    • Scheduling and Follow-Up App
      • Collecting Contact Information
      • Creating Appointment Times
      • Saving Appointment Information
      • Scheduling Appointment Reminder
      • Automating Proactive Follow-Up
      • Requesting Feedback
    • Custom Integrations (Petfinder App)
      • Querying the Petfinder API
      • Displaying Petfinder Data
  • Platform
    • Console
      • Apps
      • Activity
      • App Health
      • Datastores
      • Integrations
      • Conversations
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      • API
      • Settings
    • Studio
      • Builder Bar
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        • Web Flows Builder
        • Chat Bots Builder
        • Answer Flows Builder
        • Voice Bots Builder
        • Connections Builder
        • Notifications Builder
        • AirData Builder
        • Media Library
        • Theme Builder
        • Schedules Builder
        • Settings
      • App Preview
      • Data Flows
      • Variable Tree
      • Data Model Editor
      • Events
        • Session Started Events
        • Trigger Events
        • Control Events
        • Session Events
        • Activity Group Events
        • Action Chains
  • Data and Integrations
    • Working with Data
      • Variable Namespaces
      • Standard Session Data
      • AirData
        • AirData App Objects
        • Datastores
        • Identity Objects
        • Place Objects
        • Schedule Objects
      • Airscript Quickstart
        • Working with Dates and Times
        • Working with Missing Values
        • Working with URLs and Base64
      • Pull Values from Lists and Objects
        • Path Expressions
        • Query Expressions
      • Making Forms from Data Models
    • Integrations
      • First Party Integrations
        • Creating A Salesforce Lead
        • Creating a Zendesk Ticket
        • Creating SFTP Credentials
        • Swagger Schema Validation
        • First Party Integration Reference
          • Airtable Integration
          • Genesys Widget Integration
          • Google Integration
          • Guidewire Integration
          • Hubspot Integration
          • Kustomer Integration
          • MX Integration
          • Plaid Integration
          • Salesforce Integration
          • SendGrid Integration
          • SFTP Integration
          • Shopify Integration
          • Stripe Integration
          • Twilio Integration
          • Zendesk Integration
      • Custom Integrations
        • OAuth 2.0
        • API Token
        • HTTP Basic Auth
        • Custom Token
        • SFTP
        • Examples: Twitter and Giphy
      • App APIs
        • Building an App API
      • Subscriptions (Web Hooks)
  • Texts, Calls and Emails
    • SMS
      • SMS Notification Basics
      • Chat Bot Basics
      • Texting Journey Links
      • Data from Inbound Calls/SMS
      • Connecting Twilio Numbers
    • Emails
      • Email Notification Basics
      • Sending Emails by Data Operation
      • Connecting Email Addresses
    • Voice Bots
      • Voice Bot Basics
    • Conversation Chat Bots
      • Setting Up Answer Groups
      • Configuring Conversation Chat Bots
        • Salesforce Relays
        • Kustomer Relays
  • Web Apps
    • Forms
      • Displaying Controls Dynamically
      • Repeating Elements
      • Prefilling Forms
      • Validation of User Data
      • Capture Secure User Data
      • Progress Bars
      • Dropdown Menus
      • Electronic Signatures
    • Calendars
      • Customizing Schedule Availability
      • Using Availability Schedules
      • Rescheduling Deflected Calls
      • Integrating to External Calendars
    • Maps and Addresses
      • Maps
      • Addresses
      • User's Current Location
      • Address Search Map Binding
    • Payments
      • Creating a Stripe Integration
    • Timers and Reminders
      • Setting Timers
      • Setting up Periodic Tasks
    • PDFs
      • Creating a PDF
      • Working with Existing PDFs
      • Adding Assets to PDF
    • Assets and Media
      • Using the File Upload Web Control
      • Working with Files and Media
      • Assets and Data Operations
      • Sending Assets to Remote Servers
    • Styling Overview
      • Web Control Styling Properties
        • Animations
      • Themes and Control Variants
        • Importing and Exporting Themes
      • Working with Custom Assets
      • Page Layouts
        • Creating an App Header
    • Publishing
      • Publish and Manage Deployments
      • Configure Application Resources
      • Editing an Application
      • Importing/Exporting Apps
      • Tying Variables to Deployments
    • Advanced
      • Custom Controls
      • Creating Custom Functions
    • Accessibility
      • Accessibility in Airkit
      • Connecting Labels to Input Controls
  • Authentication
    • SAML Authentication
    • OAuth 2.0 - Google
    • OAuth 2.0 - Okta
    • OAuth 2.0 - Auth0
    • Azure AD B2C
    • Authentication Apps and Secure Apps
  • Embeds
    • SDK Overview
      • SDK Quickstart
      • SDK Authentication
      • Passing Data
      • Configuration
      • Configuration Examples
      • Airkit Lightning Component (Salesforce)
  • Analytics and Administration
    • Airkit Organizations
    • Adding Users to Airkit
    • User Roles
      • Working with Custom Roles
    • JIT Provisioning for an Organization
    • SAML SSO for an Organization
    • Managing the Application Lifecycle
    • Environments
      • Environmental Governance
    • Getting Application Metadata
    • Custom Domains
    • Analytics Overview
      • App Events to Splunk
      • App Events to AWS S3 Buckets
      • Audit Logs to AWS S3 Buckets
      • View Data in Activity Explorer
      • Snowflake Analytics Schema
      • Power BI
      • Heap and GTM Integrations
        • Setting up Analytics with GTM
        • Setting up Analytics with Heap
    • Error Management
      • Logging Errors
      • Setting up Email Notifiers
      • Integrating Error Notifiers to Slack
  • Security and Compliance
    • App Security FAQ
    • Data Masking and Auditing
    • IP Ranges
    • Encrypting Data
    • SSL Auth
    • TCPA
    • Cookie Policies
    • Supported Browsers
    • Realms
  • Reference Docs
    • Reference Documentation Overview
    • Airscript
      • Text Functions
        • CAPITALIZE
        • CONCAT
        • ISSTRING
        • LOWERCASE
        • PADSTRING
        • REPLACE
        • REPT
        • SPLIT
        • STRING_COMPARE
        • STRING_FIND
        • STRIP
        • SUBSTITUTE
        • SUBSTRING
        • TITLECASE
        • TRIM
        • UPPERCASE
      • DateTime Functions
        • ADD_TO_DATE
        • ADD_TO_DATETIME
        • DATE
        • DATETIME
        • DATETIME_DELTA
        • DATETIME_FROM_FORMAT
        • DATETIME_FROM_TIMESTAMP
        • DATE_DELTA
        • DATE_FROM_DATETIME
        • DATE_FROM_FORMAT
        • DAY
        • DAYS
        • FORMAT_DATE
        • FORMAT_DATETIME
        • FORMAT_TIME
        • HOUR
        • ISO_WEEK
        • MINUTE
        • MONTH
        • NOW
        • SECOND
        • SUBTRACT_FROM_DATE
        • SUBTRACT_FROM_DATETIME
        • TIME
        • TIMESTAMP_FROM_DATETIME
        • TIME_DELTA
        • TIME_FROM_DATETIME
        • TIME_FROM_FORMAT
        • TODAY
        • UPDATE_DATE
        • UPDATE_DATETIME
        • UPDATE_DAY
        • UPDATE_HOUR
        • UPDATE_MILLISECOND
        • UPDATE_MINUTE
        • UPDATE_MONTH
        • UPDATE_SECOND
        • UPDATE_TIME
        • UPDATE_TIMEZONE
        • UPDATE_YEAR
        • WEEK
        • WEEKDAY
        • YEAR
      • List Functions
        • CONTAINS
        • FIRST
        • FLAT
        • JOIN
        • LAST
        • LENGTH
        • REMOVE_EMPTY
        • REVERSE
        • SHUFFLE
      • Object Functions
        • KEYS
        • MERGE_OBJECTS
        • OBJECT_TO_SOAP
        • OBJECT_TO_XML
        • SOAP_TO_OBJECT
        • SOAP_HEADER_TO_OBJECT
        • VALUES
        • XML_TO_OBJECT
      • Math Functions
        • ABS
        • ACOS
        • ACOSH
        • ACOT
        • ACOTH
        • ASIN
        • ASINH
        • ATAN
        • ATAN2
        • ATANH
        • CEILING
        • COMBIN
        • COMBINA
        • COS
        • COSH
        • COT
        • COTH
        • CSC
        • CSCH
        • DEGREES
        • EVEN
        • EXP
        • FACT
        • FACTDOUBLE
        • FLOOR
        • GCD
        • ISEVEN
        • ISNUMBER
        • ISODD
        • LATLNGDISTANCE
        • LCM
        • LN
        • LOG
        • MAX
        • MIN
        • MROUND
        • MULTINOMIAL
        • ODD
        • PI
        • POWER
        • PRODUCT
        • RADIANS
        • RANDOM
        • RANGE
        • ROUND
        • ROUNDDOWN
        • ROUNDUP
        • SEC
        • SECH
        • SIGN
        • SIN
        • SINH
        • SQRT
        • SQRTPI
        • SUM
        • SUMSQ
        • TAN
        • TANH
        • TRUNC
      • Conditional Functions
        • EQUAL
        • IF
        • ISEMPTY
        • ISNOTEMPTY
        • NOT
      • Currency Functions
        • CURRENCY
        • FORMAT_CURRENCY
        • PARSE_CURRENCY
      • Phone Functions
        • FORMAT_PHONE
        • ISPHONE
        • PARSE_PHONE
      • Email Functions
        • ISEMAIL
      • Number Formatting Functions
        • ARABIC
        • FORMAT_NUMBER
        • PARSE_NUMBER
        • ROMAN
      • Data Type Functions
        • FROM_JSON
        • TO_JSON
        • TYPEOF
      • Asset Functions
        • ASSET_SIZE
        • ASSET_STATE
        • ASSET_THUMBNAIL_URL
        • ASSET_TO_URI
        • ASSET_TYPE
        • URI_TO_ASSET
      • Encoding Functions
        • BASE
        • BASE64_DECODE
        • BASE64_ENCODE
        • HMAC_MD5
        • HMAC_SHA1
        • HMAC_SHA256
        • MD5
        • SHA1
        • SHA256
        • URL_DECODE
        • URL_ENCODE
        • UUID
        • VALUE_OF
      • Error Handling Functions
        • THROW
        • TRY
      • Form and Validation Functions
        • FIRST_VALIDATION
        • RUN_VALIDATIONS
      • Arithmetic Operators
        • Addition (+)
        • Subtraction (-)
        • Multiplication (*)
        • Division (/)
        • Remainder (%)
      • Comparison Operators
        • Equality (=)
        • Inequality (<>, !=)
        • Ordering (<, <=, > , >=)
      • Logical Operators
        • AND
        • OR
        • XOR
        • Null Coalescing Operator (??)
      • Advanced Expressions
        • LET...IN
        • User Defined Functions
    • Web Controls
      • Button
      • Checkbox
      • Chat
      • Simple Checkbox List
      • Container
      • Container List
      • Credit Card
      • Currency Input
      • Date Input
      • Date Picker
      • Dropdown List
      • Email Input
      • Embedded External Content (iFrame)
      • Fieldset Container
      • File Upload
      • Form
      • Hyperlink
      • Image
      • Inline Container
      • Label
      • Map
      • Markdown
      • Number Input
      • Payment Request Button
      • Phone Input
      • Place Search Input
      • Progress Bar
      • QR Code
      • Radio Button
      • Simple Radio List
      • Scheduler
      • Secure String Input
      • Selectable Container
      • Signature Input
      • Text Area
      • Text Input
      • Time Input
      • Web Flow
      • Web Page
    • Voice and Chat Controls
      • Decision Menu
      • Forward Call
      • Secure Touchtone Capture
      • Text Response Capture
      • Touchtone Capture
    • Data Operations
      • AirData Request
        • DELETE
        • PUT
        • INSERT
        • PATCH
        • QUERY
        • DEPRECATED_QUERY
      • Calendar Search
      • Close Conversation
      • Conversation Transcript
      • Create File
      • Delete Assets
      • Download Encoded Asset
      • Early Return
      • Fetch Agent Information
      • Fetch Asset Details
      • Fetch Routing Flow Stats
      • Find Conversations by Customer Identifier
      • Fill PDF Form
      • Google
      • HTML to PDF
      • HTTP Request
        • Using an API With Paging
      • JWT Generation
      • Merge PDF
      • Move Conversation to Routing Flow
      • Opt Out Search
      • Opt Out List
      • Run Data Flow
      • Run Event in Journey
      • Salesforce
      • Secure Value Retrieval
      • Send Email
      • Send Message to Conversation
      • SFTP
      • Start Journey
      • Swagger Schema Validation
      • Transform
      • Update Customer Identifier
      • Wait
      • XML to JSON
      • Zendesk
      • ZIP File
    • Actions
      • Analytics Identify
      • Analytics Send Event
      • Close Modal
      • Condition
      • End Session
      • Extend Session Expiration Time
      • Initialize Actor
      • Log Custom Event
      • Metric: Count
      • Metric: Field
      • Metric: Start Timer
      • Metric: Statistic
      • Metric: Stop Timer
      • Navigate To Web Flow
      • Navigate to Web Page
      • Open Modal
      • Run Data Flow
      • Run Data Flow Repeatedly
      • Run Embedded Outgoing Event
      • Run Event
      • Send Email
      • Send SMS
      • Set Authentication
      • Set Identifier
      • Set Variable
      • Start Chat Bot
      • Start Voice Bot
      • Start Timer
      • Stop Timer
      • Throw
      • Trigger Form Validation
      • Try
    • Conversation Actions
      • Ask A Question
      • Capture User Response
      • Close Conversation
      • Move Customer to Resource
      • Move Conversation to Routing Flow
      • Quick Replies
      • Run Answer Flow
      • Start Conversation Chat Bot
      • Start Conversation
      • Send Link
      • Text Answer
      • Update Customer Identifier
    • Primitive Data Types
      • Any (JSON)
      • Asset
        • Detailed Asset
      • Boolean
      • Currency
      • Date
      • DateTime
      • Email
      • List
      • Null
      • Number
      • Phone
      • Text
      • Time
  • Transportation Products Catalog
    • The Transportation Products API
      • GET products
      • GET product-by-id
  • Release Notes
    • CXR Overview
    • CXR Upgrades and Migrations
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On this page
  • Import App
  • Inspecting an Application
  • Description
  • Manage App
  • Status
  • Resources
  • Buttons in the Footer

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  1. Platform
  2. Console

Apps

PreviousConsoleNextActivity

Last updated 1 year ago

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The Apps Tab is where you access and create your Organization's applications. You might think of it as your gateway to editing individual apps in the , though it leads to other parts of the platform as well.

Import App

In addition to the standard ** Create New** button that appears in most Console Tabs, the Apps Tab contains another button: Import app. It is found directly to the left of the ** Create New** button:

Inspecting an Application

Clicking on an application in the Stage will open it in the Inspector, which will provide an overview of the application as well as the option to open the application in the Studio for editing.

Description

Description is an optional text field that can be edited directly in the Inspector. It is used to describe important information about the application, such as the intended use case, the primarily builders, and what work remains to be done on it. This increases transparency in Organizations with multiple users.

The Description field only serves the purpose of internal documentation. Nothing entered into the Description field will impact platform behavior, and the application search feature does not comb through anything entered in the Description field.

Changes made to the Description are be saved by pressing the Update button (see below). If the Update button is not pressed, changes made to the Description will be lost.

Manage App

Edit in Studio

View Activity

Manage Branches

The Manage Branches button leads to an interface that shows all branches of the application. Inspecting a branch allows you to:

  • Edit the branch directly

  • Duplicate the branch

  • Download the branch as a ZIP file.

Deployments

Status

The Status field provides an overview of the application, including:

  • Whether the application is published, and if it is:

    • When the application was last published

    • The version number of the published application

  • When the application was last saved

  • When the application was created

Resources

The Resources field only appears if an application is published. When applicable, it will list all the resources that can be used to access the published application, including URLs and phone numbers.

Buttons in the Footer

Delete

The Delete button will delete the app.

To safeguard against applications being deleted on accident, pressing the Delete button will open a confirmation modal. For instance, here is the modal that will appear if attempting to delete an application named "Chandra - Delete Me":

Pressing Delete will delete the application permanently. Pressing Cancel will close the modal without making any other changes.

Cancel

The Cancel button closes the Inspector. Any unsaved changes will be lost.

Update

The Update button saved any changes made to the application from directly in the Inspector. In practice, the only changes that can be saved in this way are changes made to the Description (see above).

This button allows you to upload apps that have been exported as ZIP files, which makes it possible for app builds to be cloned or even shared across different Orgs. For more on how to import apps, see .

The Manage App field contains a list of buttons that lead to other parts of the platform, including the .

The Edit in Studio button opens the application in the to edit.

The View Activity button leads to the , with the Inspected application selected under Show app sessions for.

The Deployments button leads to an interface that allows you to manage the deployments of the application. This provides a single place to view and edit both what the deployment is tied to and how application errors send notifications.

Importing/Exporting Apps
Activity Explorer
Studio
Activity Tab
Environment Profile
Studio