Start Conversation Chat Bot
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The Start Conversation Chat Bot Action is used to start .
📘 Enterprise Feature
Accessing Conversation Actions requires an ENTERPRISE license. If you would like to enable this feature for your Airkit Organization, please contact your Airkit representative or contact .
Conversation Chat Bots facilitate two-way, text-based Conversations while also providing features that:
allow for the creation of embedded digital assistants capable of automatically answering the most common user questions.
allow conversation to transition seamlessly to a more knowledgable third-party when needed.
The Start Conversation Chat Bot Action should be used whenever you want to fire one of these Conversation Chat Bots to automate discussions with users.
Expects an External Application Deployment.
Expects a Conversation Hub Channel Resource.
Expects type Text.
This optional field is used to assign an external identifier that can be manually referenced downstream.
Expects type Text or Phone.
Expects type Text.
External Application Deployments are configured under . They reference deployed Airkit applications, typically ones that define Bot type Routing Flows via . The Bot type Routing Flow defined here will be the one that begins when the Start Conversation Chat Bot Action is fired.
Conversation Hub Channel Resource are configured under > Conversations. These resources must be associated with a Conversation Hub in the before they can be configured inside an application.
The address of the external Chat source. If the Conversation will take place via a Web Control, the Customer Destination will be the corresponding Session ID. If the Conversation will take place via SMS, the Customer Destination will be the corresponding phone number.
This optional field is used to assign the end user an identifier that can be manually referenced downstream. This will be used as the identifier to search for users via the Data Operation.
In this example, a Start Conversation Chat Bot is configured such that users are immediately routed to a Conversation Chat Bot as soon as they begin a Session. Note how the the Start Chat Bot Action is fired on the :
The Deployment ID points to an Answer Group Management App that has been configured in and is thus available under the profile namespace. The Resource ID points to points to a Web Chat Resource that was configured in after being incorporated into a Conversation Hub in the Tab of the . The Customer Destination is defined by session.id, which indicates that the Conversation will take place in a Web Control incorporated into this very app.
